Resolving a complaint

BEAT values your feedback. We strive to always provide the best service possible and to constantly improve, but to achieve this we need to know if you believe an aspect of our service to be unsatisfactory.

If you have a complaint we will endeavour to resolve the issue in an efficient and timely manner. For more information on our dispute resolution procedure, or to make a complaint, please contact our Principal Complaints Officer, Mario Romeo, on (03) 8635 8876.

If you are not satisfied with the steps we take to resolve your complaint or with the results of any subsequent investigation, you can seek further assistance from the independent external dispute resolution service, which is provided by the Credit Ombudsman Service Limited (COSL).