Contact BEAT by filling out the form below or call 13BEAT, that's 13 23 28.

Make a complaint

BEAT values your feedback. We strive to always provide the best service possible and to constantly improve, however to achieve this we need to know if you believe an aspect of our service to be unsatisfactory.

If you have a complaint we will endeavour to resolve the issue in an efficient and timely manner. The first step is to contact one of our complaints officers:

Tel      Mario Romeo, Principle Complaints Officer +61 3 8635 8876
Tel      Sarah Young, Deputy Complaints Officer   +61 3 8635 9961

If you are not satisfied with the steps we take to resolve your complaint or with the results of any subsequent investigation, you can seek further assistance from the independent external dispute resolution service, which is provided by the Credit Ombudsman Services Limited (COSL).