Customer Scenarios
Read all about how BEAT's fantastic products and exceptional service could help you.
It's all about great value!
For Richard and Anya, from Elsternwick, VIC, owning a home had been a long-time goal, so, having found the house of their dreams, they were understandably anxious as they researched their home loan options.
“We were utterly bewildered by the many types of home loan that were available – there were so many things to consider,” says Richard. “We wanted a low-cost loan with easy to understand fees and features. BEAT offered just that: a low interest rate, no hidden costs, and their customer service was fantastic. The team were so knowledgeable, and we really appreciated the help and advice we received. Our application was managed promptly and was arranged in plenty of time for the 30 day settlement on the house. It feels great to finally own our own home and we would recommend BEAT for its committed service and great value.”
Great service is the difference.
“After going through a stressful divorce, and with the kids away at uni, I was ready for a change of scene,” says Jenny from Brighton, VIC.
“After the family home sold, I had enough equity for a deposit on a smaller property, but as I had never purchased a property by myself before, I didn’t feel very confident about looking for a home loan. I had a lot of support from my family and friends whilst I was looking for the right property, and spent plenty of time researching and comparing home loans online.
“I contacted BEAT because of their low interest rate. I was referred to my local BEAT representative, with whom I discussed my circumstances at the local BEAT branch. The face-to-face nature of our meeting was very reassuring – a friendly and thorough discussion that outlined the best-value home loan options available to me once I found my new home.
“Several weeks later I bid successfully on a lovely townhouse near the beach. I got back in touch with BEAT, who more than lived up to their promise of prompt, excellent service, and I’m now enjoying a beachside lifestyle. My kids are really jealous! Next on the list is a new car – something small and sporty I think. And I’ll be contacting BEAT to ask them to sort me out with a car loan!”
Property investing: easy as 123!
““After coming into some money, my husband and I decided to use it as a deposit on an investment property,” says Liz from Rosehill, NSW. “We've always wanted to invest in property, but we were new to it, and had a bit of research to do.
“A friend recommended BEAT, so once we had looked at the property market and decided on the types of property and the locations we were interested in, we got in touch with them. The team at the local BEAT store gave us loads of good advice on the loan options available to us, as well as a few insider investor tips, which came in very useful! They were happy to answer all our questions, and weren't pushy, which we were grateful for because we'd experienced that with a couple of other lenders we'd approached.
“When we eventually bid successfully on a townhouse, we went back to BEAT to arrange our loan. We are really happy with the service that BEAT provided.”
Refinancing for a better deal.
Allie and her husband Simon, from Stratton, WA, were looking for a refinancing option so that they could consolidate their debts after struggling for a year with the repayments on their mortgage, their car loan and a couple of personal loans.
They approached their bank for a consolidation loan which would reduce their overall monthly repayments but were given no assistance. The bank also failed to keep the couple up to date with their application, and after Allie made several follow up phone calls she discovered that their application had been declined several days earlier.
“We felt completely discouraged, so we approached the team at our local BEAT branch. They were approachable, gave us plenty of advice on the options that were available to us, and were generally very helpful throughout the entire loan application process. They offered us a low-cost, practical solution to our debt problem, and to our surprise the loan was approved and settled in under a month. We couldn’t believe it after struggling for so long.”
(Names and images have been changed to protect customer confidentiality. Any likeness to actual persons is purely coincidental.)
